Question 1

What is a BCD (Budget Customer Discount) Number?

Accepted Answer

A Budget Customer Discount (BCD) Number is a unique number assigned to a Budget account or program that identifies eligibility for contracted features, rates and or a percentage discount off a rate.

If you're a member of an organisation or company that partners with Budget you may have access to a corporate BCD. Please check with your organisation or Account Manager for details.

Question 2

Where do I enter my BCD number?

Accepted Answer

Enter your BCD in the Discount Code section of the search form. We'll use this BCD number to calculate your rental rate and benefits.

Question 3

Can I pay with a debit card?

Accepted Answer

Yes. We accept Visa and MasterCard debit cards. These cards must show the customer's name, signature and card number, with the applicable logo. Prepaid and reloadable debit cards and EFTPOS cards are accepted.

Please see What is the pre-authorisation for Budget vehicles? under Requirements For Renting for information regarding pre-authorisations on debit cards.

Question 4

Is there a cancellation fee?

Accepted Answer

Unexpected changes can happen, so at Budget, if your reservation has not been pre-paid, generally cancellation fee will apply.

Question 5

What terms and conditions will apply to my rental?

Accepted Answer

Rental Terms and Conditions vary by pick up location and country. Please check at time of booking for the terms and conditions applicable to your reservation or by contacting the location you are booking from.

Question 6

Can I return outside of your operating hours?

Accepted Answer

There are select Budget locations that have a key drop box and allow returns outside of business hours. Please check at time of booking, view the location information, or contact the return location to check if this is possible.

Question 7

Do you offer vehicle delivery?

Accepted Answer

There are select Budget locations that offer vehicle delivery. Please view the location information, or contact the pick-up location to check if this is possible.

Question 8

I still have my car but I want to extend my rental. Who do I contact?

Accepted Answer

Additional charges will apply if you return your vehicle at a later date or time. You can extend by contacting the pickup location. You'll find the phone number on your Rental Agreement or you can search for your pickup location.

Question 9

I have already picked up my vehicle, can I still register an additional driver?

Accepted Answer

Only those people whose names are recorded on the Rental Agreement may drive a Budget vehicle. Please proceed to the nearest branch to register an additional driver on your agreement. For more information on additional drivers including any applicable charges please click here.

Question 10

Do you offer corporate rates?

Accepted Answer

Yes we do! Competitive corporate rates for businesses of all sizes are available. To find out more information or register your interest click here.

Question 11

I have a reservation under a Travel Management Company. How do I confirm that my reservation is all set?

Accepted Answer

It's easy to view your reservation online. Click here and enter your surname, reservation number and follow the prompts. If you don't know your reservation number, please contact your travel agent. Note it's not possible to amend bookings made through travel agents on our site.

Question 12

Do I need to reconfirm my reservation?

Accepted Answer

There is no need to reconfirm your Budget reservation. However you can view, modify or cancel your upcoming reservation online here.
If you have booked with a third party and haven't received a confirmation, please contact them directly.

Question 13

Will I be charged per kilometre that I drive?

Accepted Answer

Generally all Budget rentals include unlimited kilometres, unless otherwise indicated at the time of booking.

If you are booking a particular vehicle or rate which has limited kilometres you will be advised the kilometre allowance included per day and the cost of additional kilometres. Road User Charges apply to Budget Truck vehicles.

Question 14

How do I use a coupon number?

Accepted Answer

Simply enter the coupon number under the Discount Code section of the booking form.
If you’re booking directly from an offer page, the coupon code should be included automatically.

What is a BCD (Budget Customer Discount) Number?

Where do I enter my BCD number?

Can I pay with a debit card?

Is there a cancellation fee?

What terms and conditions will apply to my rental?

Can I return outside of your operating hours?

Do you offer vehicle delivery?

I still have my car but I want to extend my rental. Who do I contact?

I have already picked up my vehicle, can I still register an additional driver?

Do you offer corporate rates?

I have a reservation under a Travel Management Company. How do I confirm that my reservation is all set?

Do I need to reconfirm my reservation?

Will I be charged per kilometre that I drive?

How do I use a coupon number?

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